> > DesignExtend.com Retainer Service
Now featuring our Client Task System, providing real-time statuses of projects and support. Need a graphic design for your Miva Merchant store? Ever get stuck on that install? How about navigational improvements? The DesignExtend.com Retainer service is perfect for mid- to large-sized stores who need ongoing service (short or long term) and want to forget about having to place repetitive orders to pay for it. We work with you and your staff to devise strategies to make your store run smoothly, and you can save money! How It Works
You place a $500 retainer with us, and your account is opened and credited the full amount. As we work with you, the account is debited, and you receive weekly statements (if there's activity) outlining what we've done, and your current balance. You pay one time until funds are depleted. After that, simply deposit more funds (any amount will do).There are no monthly fees, and no use-it or lose-it. PLUS, all services 10% and most products by 5-10%! What We Do
The retainer plan covers just about everything:- Graphic Design - if you're looking for a fresh "look" for your store, we offer only non-canned solutions
- Site/Store Analysis - our anaylisis team will shop your store and provide you with a complete report, telling you what needs work to make your store customer friendly
- Emergency Recovery - if your store's databases become corrupt, we'll jump right on it and fix them
- Walk-Throughs - well walk you through tasks in the Miva Merchant admin, so you can learn while you do it
- Backups - we can backup your data weekly, bi-weekly or monthly and maintain a local copy on disk so if there are problems, files can be restored
- Modules and Installations - bypass our checkout process and just tell us what you'll want. We'll either send the module for you to install, or install it for you.
- Customizations & Development - you just tell us what you need, and we take care of it!
- Technical Support - whether it's Miva Merchant itself, or third-party solutions, we'll help you get back on track
We have partnerships with key module developers. This allows us to be able to work hands-on with arising issues, leaving you to work on issues as little or as much as you like. Who Becomes a Retainer Client:
Most of our retainer clients are Miva Merchant store owners who seek graphic design, implementation of modules and customizations. Some utilize this service for short term (launches of their Online store), but many stay on the program so they can get immediate assistance on technical support and updated features issues.Why you become a DesignExtend.com Retainer Client is up to you - our job is to make you happy and provide quick answers and solutions. Other Benefits
You'll also get some exclusive access to the DesignExtend.com Team, including:- First In Queue for Emergencies - as always, we stop the trains when emergencies occur, and our Retainer Clients move to the first in queue should something disastrous occur
- Real-time "see as we work" our Client Task System keeps us all in touch, and allows you to see work progress, as well as the time spent on particular tasks in real time
- Direct contact with team members working with you - which means faster responses and more personalized service
- Special Phone Numbers - a way to always reach us, including on our cells!
- Backup Technicians, so if yours is not available, another is
- Purchase Order Power - forget about repetitive charges to your card. Retainer Clients get to order self-serve features via our store using a purchase order, which means they don't have to worry about keeping track of various payments and can direct staff members to get what they need without being provided the bosses' card.
What Now?
Complete the checkout process as usual. You will recieve a PDF from to complete and fax to us. Once we receive this information, you will be provided with all pertinent info (direct contacts, logins, etc). Then, simply leave it to us. Got Questions? We're happy to answer your questions about our Retainer Program. Please call us at (305) 752-3943.
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Price: 500.00
Versions: ?
all
User Interfaces: ?
any
License is: per company
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DE Team
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