Now you can handle support and inquiries within MIVA Merchant.

This module keeps your store's email address out of view of spammer email address harvesters. It also allows you to easily change the email address you want inquiries to go to without editing html pages. You can launch the contact manager form from a button in the category column or from a static page. You can also use a http link format for launching the support manager form from static pages or within Merchant.

The contact manager form characteristics are controlled from a merchant admin configuration screen. At the admin level you can change category column button text, optional category column button image, email subject, email to address, contact screen title, customer email prompt, customer inquiry prompt, background color, font face, font size, font color, message for the submission form, send button text, and optional send button image.

The admin section allows you to search one one or more criteria to find messages you are interested in. You can then edit the status and/or respond to the sender.

In the Main admin (versions 4 & up), under Store Notifications, the module provides you with a quick summary of how many messages are Pending. Upon clicking the link for Contact Manager, a popup window displays the subject and message ID of all pending contact messages.

New for versions 4.14 and higher (including 5)

• Customer can choose department. The customer can select the target to send the inquiry to with a select list option. This expedites the delivery to the specific technician/department's email address.

• Field inclusion and validation. Department codes, descriptions and email addresses are configured through admin. The standard collection fields are name, email, subject, department, and inquiry. You can also have an unlimited number of extra fields in the form, which can required or optional.

• Autoresponse receipt verification. The module can optionally send an autoresponse confirming receipt of their inquiry and how soon you will get back to them. The autoresponse email is customizable.

• Searchable contact records. The admin section allows you to search one one or more criteria to find messages you are interested in. You can then edit the status and/or respond to the sender.

• Store notification section. In the Main admin screen of Merchant 4.x, under Store Notifications, the module provides you with a quick summary of how many messages are Pending. Upon clicking the link for Contact Manager, a popup window displays the subject and message ID of all pending contact messages.

SCREEN SHOTS:
Screen Shot One
Screen Shot One
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Screen Shot One

Versions: ?
3.x, 4.x, 5x

User Interfaces: ?
MMUI/OpenUI

License is: per store

Developer:
Weiland